LIFESTYLE EXPERIENCES
Creation of engaging, authentic & memorable Customer Experiences for Retail, Hospitality & Consumer Products
SURPRISE AND ENGAGE YOUR CLIENTS
EXPRESS | TRANSFORM | TRANSACT | SCALE | SHARE
The strategic and flexible 4 - Element DNA⊕ Approach works to surprise and engage the client and guarantee the project uniqueness.
The goal is to be innovative, to capture and interact with your clients, to immerse them into a ritualized journey that will become a connecting experience, rather than a purchasing or service moment.
Your connection with you client will be deepened by creating unique physical environments, ever-changing places filled with pleasant, surprising, and convenient experiences.
WILL HAVE IMPACT ON . . .
EXPERIENCE MARKETING WITH A MAIN FOCUS IN LUXURY, RETAIL AND HOSPITALITY SECTORS
The consulting focus has been to strategically create and transform physical products and spaces into innovative, engaging, and memorable lifestyle experiences for our clients, mainly in the retail and hospitality & travel sectors. In more recent years we have developed Bespoke Trend Scouting Trips and Services, as well as project management support for our clients' diverse undertakings such as extensive Sustainability Certifications, time-limited Pop-Ups,...
SALES
Sales can be sustainably increased through targeted customer engagement.
STAYS
Unique environments and excellent services will encourage guests to linger and spend more.
LOYALITY
Clients love unexpected suprises and will come back for further great experiences.
SHARES
Authentic stories and unique experiences will be shared on social media.
Re-invent
The goal is to create meaningful, customized experiences and services intrinsic to the DNA⊕, that not only anticipate the customer and guest needs, but excel their expectations.
Re-define
By developing unique product and service elements integral to the DNA⊕ that go beyond expectations, customers and guests are enticed to re-purchase or repeat their visit.
Re-imagine
Creating unique environments and excellent services rituals will encourage guests to linger and spend more.
Re-position
Adding value and continuously fine-tuning the product or service clearly differentiates it from the competition.
WE CAN DO IT FOR YOU
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Curated Occasions
Creation of Salon Events Series for luxury retail clients. Pop-Up retail events.
Trendscouting Safari and Services
Fully organized immersion into a city’s locations, offering insights and culture.
Bespoke Vienna Incoming Support
A Selection of "A Friend in Town“ Services.
DIVERSE CLIENT PROJECTS
Completed luxury DNA rebranding project within 9 months: look and feel, brand name, logo, corporate communications and specified its product range by selecting from its historical archives of 12,000 products.
Full repositioning and interior stage-setting for the ski-in/ski-out retro lodge, a unique situation in the Gstaad Ski Region. In a two-phased approach, undertook initial touch up of décor and services, including a new restaurant offering, small simple spa and outdoor hot tub.
Intensive Trend Souting Trip with client to Paris provided an in-depth immersion of newest retail and hospitality trends in Paris.
Developed strategic European launch plan for AKG’s most expensive in-ear product, including accessories and packaging
Conducted detailed team and property set–up for high-end luxury rental proposition of the property. Initiated business relationships with a select group of private-home rental agencies and boutique experience-based tour operators for the ultra-luxe segment.
KLOPF CONSULTING
EXPRESS | TRANSFORM | TRANSACT | SCALE | SHARE
Katarina Klopf is the founder of the boutique consultancy that offers tailored, strategic experience marketing solutions that can range from extensive DNA branding, to customer service experiences, to short pop-up events in the lifestyle sectors - retail, hospitality and luxury products.
Over the years Klopf Consulting has established a network of preferred partners and consultants and successfully worked for clients in different countries, e.g. Austria, Switzerland, Italy, France, Brazil, UK, Lebanon, Morocco, Greece, Slovakia and Georgia.
Applying a pluri-dimensional international approach and cultural awareness. Fluent in English, German and French.
Clients range from private individuals, family offices to international luxury companies.
Every project is Bespoke.
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